Policies

Prices and Terms

Policies, prices, and terms are subject to change or cancellation without notice.

Products made up of multiple components must remain intact until delivered to the dental office or laboratory.

Shipments

Shipments are F.O.B. Johnson City, Tennessee.

Warranty

Roydent's obligation and the buyer's sole and exclusive remedy for breach of warranty, express or implied, is limited to a refund of the purchase price or replacement of the product. Roydent shall not be liable for any other damages including incidental and consequential damages.

Returns Policy

Return authorization numbers will be valid for a period not to exceed 30 days from the date of issuance. Merchandise received after the expiration of the return authorization number will not be accepted for credit.

Care should be taken in packaging return items to ensure that they will be received in the same condition as the original shipment. Damaged merchandise will not be accepted for return.

All returns should be sent to the following address and shipped in a traceable manner such as UPS, FedEx, etc. Returned products should be shipped prepaid unless otherwise instructed by the Sales/Service department. The return authorization number should be indicated on the outside of the box being returned. Packages returned without a return authorization number on the outside of the box will be returned to sender unopened for our mutual protection.

All returns should be sent to:

Roydent Dental Products
Attn: Return Goods
608 Rolling Hills Drive
Johnson City, TN 37604

After receipt and inspection, all merchandise shipped in accordance with provisions previously stated will be accepted for return on the following basis:

  • Any product that does not perform to the satisfaction of the dentist will be replaced. Dentist name, specific reason for return, address and/or phone number will be required to process replacement order.
  • No discontinued products will be accepted for return.
  • Product must be returned in new resalable condition without any markings, unused and in the original package with seal intact.
  • Product will not be accepted for return after one year from the date of invoice.
  • Product authorized for return must have at least one year shelf life remaining.
  • A minimum handling fee of 15% will be charged for all returns (not applicable for A thru C).
  • Claims related to shipment and ordering errors will NOT be considered if more than 30 days old. Invoice or order numbers must be provided for all claims of this nature.

To Order, Call 800-992-7767, or Fax 888-769-3368. Business Hours 8am to 6pm EST.

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CAUTION: U.S. federal law restricts items from Roydent Dental Products to sale by or on the order of a dentist.